Terms and Conditions

Effective Date: April 22, 2026

Company: PrimeLine Products, Inc.

Service Area: National/International Distributor (Headquartered in Florida)

Governing Law: State of Florida

1. Professional Disclaimers & Equipment Sales

PrimeLine Products is a full-service provider of trenchless rehabilitation equipment, materials, and training.

  • Quotes and Estimates: All pricing provided via phone, email, or https://www.primelineproducts.com/ is subject to change based on manufacturer price adjustments, shipping logistics, and order volume.
  • Commercial Use Only: Equipment and materials (including resins, CIPP liners, and chemical grouts) are intended for professional use by trained contractors. PrimeLine Products is not liable for property damage or project failure resulting from improper use of equipment by uncertified personnel.
  • Technical Specifications: While we provide guidance on product selection (e.g., SpeedyLight+ or NPC Joint Seals), the purchasing professional is responsible for ensuring equipment meets specific job-site technical requirements.

2. SMS & Mobile Messaging Consent

By contacting us at (407) 772-8131, you expressly consent to receive SMS messages for:

  • Order Logistics: Shipping confirmations, tracking numbers, and delivery ETAs.
  • Technical Support: Real-time troubleshooting for millers, drills, and robotic cutters.
  • Training Updates: Notifications regarding certification and product training schedules.
  • Opt-Out: Reply STOP to cancel. Standard message and data rates apply.

3. Professional Standards & Training

PrimeLine Products is a family-owned and operated business. All employees undergo drug testing and background checks. We offer comprehensive training on all product lines; however, the successful reinstatement or rehabilitation of a pipeline remains the sole responsibility of the contractor on-site.

4. Punctuality & Shipping Delays

We understand the time-sensitive nature of trenchless projects. PrimeLine Products is not liable for project delays caused by:

  • Third-party freight or carrier delays.
  • Customs processing for international orders (e.g., Dancutters or Picote shipments).
  • Global supply chain shortages affecting silicate or epoxy resin production.

5. Advice & Consultation Disclaimer

Consultations provided by our team regarding manhole wetwell rehabilitation or drainage design are based on over 20 years of industry experience. This advice is for professional guidance only and does not constitute an engineering seal or a guarantee of site-specific project outcomes.

6. Limitation of Liability

To the extent permitted by Florida law, PrimeLine Products' liability is limited to the replacement of defective materials or equipment. We are not liable for incidental or consequential damages, including lost profits or contractor downtime.